• Check if pearls are cultured. If so, count the pearls and write the number of pearls on repair packet. (If in doubt, count them).
• Check if clasp is in working order. If a new clasp is needed, give as many details as possible as to what is required i.e. plated or 9ct etc.
• Pearls that are dirty will need to be cleaned so new thread will not be made dirty when rethreaded.
• If a necklace is to be shortened please supply length required instead of number of pearls to remove as length may vary due to different size knots etc.
• Bracelet length average is 19cm but everyone has a different size wrist so it always pays to check.  Larger pearls sit higher off the wrist so allow more length.
• Multi strands: Even if only one row is broken, all rows should be rethreaded as the other rows will be in the same condition. 
• In most situations, a necklace that is broken will need rethreading and cannot be rejoined.
• When a necklace is unknotted and the customer wants it knotted, they should be made aware that this will add length. If there is a desired length it should be written on the packet so that the customer does not end up with a necklace too long for them.